Return conditions

Returns are accepted only within 14 days from the date of delivery. After this period, no return, refund, or exchange request can be accepted.

To initiate a return request, it is mandatory to use our official return portal.

Any request made outside of this portal will not be taken into account.

For any specific or exceptional request that cannot be processed via the portal, please contact us by email at the following address: sav@bayek.fr

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Eligible countries for returns

Returns are accepted only for countries located within the European Union.

No returns are accepted for orders shipped outside the European Union.

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General return conditions

To be eligible for a return, the item must:

• Be in the same condition as when received
• Be returned in its original packaging
• Be returned with all tags attached
• Have no animal hair
• Not be scented or perfumed

If animal hair is found on the returned item, a flat cleaning fee of €10 will be automatically deducted from the refund.

Proof of purchase (order confirmation or receipt) is mandatory for any return.

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Returns outside the legal timeframe

Any parcel shipped more than 14 days after delivery will be automatically refused.

In this case, the customer will be required to retrieve the parcel at their own expense by paying the return shipping fees.

It is essential to carefully read these return conditions. Failure to comply with the legal return timeframe may result in an unpleasant situation for both the customer and us.

These conditions have been clearly established and included in our return policy to ensure that every customer is fully informed in advance. This is in no way an abusive or misleading practice: we act in strict compliance with contractual terms and current French legislation.